Holy week; and by holy I don’t mean sacred, I mean it’s time for the weekend as I am finally catching my breath from this week’s events. My only obstacle now is this Saturday; any ounce of energy I’ve managed to preserve will be literally drained from me as my husband and I try our second half marathon. My only motivation – at least it’s a not a full one.
This week we finally kicked off an event we’ve been planning for a few months now – the HP NPI Event. Acronyms? But of course. It was our Hewlett-Packard New Product Introduction, and we had some pretty sweet product lining the walls that even turned the heads of the non-believers. We saw the inner workings of the Gen8′s, played with Google Earth on a 47″ TouchScreen monitor, propped open the impressive Z1 (what I would give for one of those) and even influenced ProBook junkies to convert themselves into Ultrabook advocates with HP’s Folio product. The most ironic part of the show however, and this has held true for two years running, IPG (Imaging and Printing Group now merged with PSG) stole the show.
I can actually say I’m not surprised. I can blog about print, hold Webinar after Webinar about print, run campaigns and giveaway free money – I could probably even host an event specifically for print with Michael Jordan as the Keynote and I still…okay maybe Michael Jordan might draw a crowd but my point here is that print by itself might not be sexy but it sure as hell turns heads when given the opportunity.
Today however, I’m not focusing on print – and I have to confess, I have not removed our output tray from the side of our printer yet. Today, I’m talking about VARs. A VAR typically is a business that takes an existing product and adds its own “value.” Typically this is in application form however I want to focus on an a different value-add. Erb’s happens to be a VAR so I should note this blog is not by way to promote our own capabilities but rather I’m going to paint you a picture and you can decide where and if you want to hang it.
So at this event, as I’m running around scolding the caterers about their watered down coffee, running video presentations, snapping some photographs and begging myself NOT to wear 5-inch heels next time, I started to think about why on Earth an end-user would choose NOT to utilize VAR(s) in their area. There I was demoing product that either hasn’t hit the market yet or is fairly new to it, staring at Product and Solution experts – the guys and gals that eat, sleep and breathe IT and thinking how rare the opportunity it is.
Obviously events like these are a very small piece of the puzzle BUT they really make ever bit of the difference and I’ll explain why. It’s not because of the event itself but actually the ability to mirror that event really any time you want (for the most part). In other words and just as an example, imagine having demo opportunities and direct line communications with the experts all at your disposal? Imagine taking the event and customizing it for you and your business.
Unfortunately I’m not suggesting that all VARs work this way and quite frankly they deserve a new acronym. Either way however if you’re serious about your business – if you’re serious about technology you absolutely need to get serious about a VAR. Here are some Tip(s) to get you headed in the right direction:
- Always attempt to stay local or be sure they have local service. This allows for quicker service calls and higher-availability.
- Get in the loop with your local resellers activities. Go to their events whether they are online or live. 99.99999% of the time they are free. If you have the time – if you have to MAKE time, you’ll be amazed at what you can walk away with (even if it’s as simple as free printer).
- Next time you are out ‘price shopping’ read this BLOG. Then, make it a point to hand one project over to a local reseller. It doesn’t have to be a huge multi-faceted project, but a project. Even if it’s partial to what you’re trying to accomplish. Explore the difference.
- Don’t be afraid to ask questions. What may not be realistic to a Best Buy does NOT mean it isn’t realistic. Remember, a lot of the time VARs have many more resources and a reach much deeper than a service call to the manufacturer’s 800 number.
- Call for advice. VARs will eat this up. You’re not supposed to know everything and IT. Think about something you are passionate talking about – probably your business. That is IT for a VAR.
When I think about Value-Add I don’t think about a smooth transaction, a 10% discount or a flawless implementation, I think about someone’s ability to give me the competitive-edge and make what I viewed as impossible possible (or at least consider it and exhaust the options). It doesn’t stop at the sale or 5:00 p.m. Technology is what’s running business; it’s time we start acting like it.
Chat later,
BVR
Tags: Business, business sense, educational, Events, Folio, Gen8, HP, implementation, Information Technology, installing, IPG, PSG, small business, technology, technology practices, VAR, VARs, Z1 Workstation
